Thank you for choosing CliQBiz. Our Refunds/Cancellations Policy is designed to ensure a transparent and fair process for users who may need to cancel services or seek a refund.
1. Cancellation of Services
1.1 Cancellation Requests: If you wish to cancel the services you have subscribed to, please submit a cancellation request through your user account or contact our customer support team at [email protected].
1.2 Cancellation Window: Cancellation requests are accepted within two days from the date of purchase. Beyond this window, the cancellation may be subject to additional terms and conditions.
2. Refund Policy
2.1 Eligibility for Refund: Refunds are applicable under specific circumstances, such as:
- Services not delivered as described
- Dissatisfaction with the quality of services provided
2.2 Refund Requests: To request a refund, please contact our customer support team within two days of your purchase, providing detailed information on the reason for your request.
3. Refund Process
3.1 Review and Approval: All refund requests are subject to review. Approval or denial of a refund is at the discretion of CliQBiz.
3.2 Refund Timeline: Once approved, refunds will be processed within 5-7 working days. The actual timeline may vary based on payment method and financial institution processing times.
4. Exceptions
4.1 Non-Refundable Items: Certain services may be non-refundable. These will be clearly communicated at the time of purchase.
4.2 Late or Missing Refunds: If you haven’t received a refund within the stipulated timeframe, please check with your bank first. If the issue persists, contact our customer support team at [email protected].
5. Contact Us
If you have any questions or concerns regarding our Refunds/Cancellations Policy, please contact us at [email protected].